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Frequently Asked Questions

ยป F.A.Q.
  • General (2)
  • Membership (9)
  • Profile (16)
  • Race registration (8)
  • I can’t change my name

    There is no option to change your name. The IDF requires members to register with their real name. Some events …

  • The sex on my profile is incorrect

    On the old website, there was no dependency on sex, on the new website there is. We use this information …

  • What emails do riders get?

    Riders get two emails when they register for a race: When they register they receive a confirmation, including a link …

  • How do I add an Instagram feed to my profile ?

    To be able to show an Instagram feed, you need to retrieve your own user id (this is something different …

  • I attended a race but it doesn’t show on my profile

    I attended race X but it doesn't show on my profile. How can I get it to show ? Please …

  • How do I manage event registrations?

    Click manage bookings. This opens the admin dashboard. Here you see the latest registrations for all your coming events. You …

  • How can I change my public email address?

    If your event has registrations enabled and you're listed as 'owner' of the event, your contact info will be shown …

  • Can I subscribe to the IDF calendar?

    Yes you can, through ical, which is the basis of most calendars nowadays. Follow the steps below. Google Calendar Open …

  • Exporting the registration info

    At a certain point the registration closes and you need to have all the data. This can be done by …

  • How to manage a rider selling their registration?

    If a rider sells their spot to another rider, this must be amended in the system. Registrations can't be transferred …

  • Log any changes you make to registrations

    If you need to make a change to a registration, please make a note of it in the "Booking notes" …

  • My password reset link doesn’t work

    If you want to reset your password, you need to enter your email address or user name on the password …

  • Show more registration info

    If you go to your registration panel you see certain columns there. You can select which columns/info you want to …

  • Can I change my IDF number ?

    To answer the question right of the bat; No. IDF numbers are automatically assigned. They are tied to your Paypal …

  • I need to contact the organiser

    If you need to contact the event organiser for some reason, you can find his/her info on the bottom of …

  • I can’t select any category to register

    If you're logged in and the list of available categories looks like the image above, then your date of birth …

  • How do I add sponsor logos to my profile ?

    If you want your profile to feature a sponsor's logo, with a link to their website, add one of the …

  • How will my profile photo look best ?

    We are displaying the profile picture as a square image, in which you're centered, so make sure your head is …

  • Too many IP addresses accessing one secure area

    If you use multiple devices to access your IDF profile, you might encounter the following error: 503: Service Temporarily Unavailable …

  • Why did you take $ 30 from my PayPal?

    When you joined the IDF, you agreed to an annual recurring membership payment. This means your membership remains active until …

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